Hi Roy
It certainly sounds like a trojan. It's not actually an AV program that you need - you should get a spyware program like AdAware and/or Spybot Search and Destroy. Both are free and easy to find with a google search. If they will install, then you have a good chance of removing the trojan.
If not, then I suggest following the advice at http://www.avtc.
Good luck!
frank
> I am not part of a Windows community as I don't use Windows. However, my
> wife does. :( Her computer removes any anti-virus programme that I try to
> install. I think that this is a sign it has a trojan. Other than this it
> seems to be working properly. I don't really want to spend a lot of time
> fixing it, especially if it is not infected. Any suggestions on what is
> going wrong and how can I fix it easily. I know from fast experience that
> re-installing Windows will eat up a day of my time and even then she will be
> unhappy because she will complain about missing settings and cookies.
>
> This is off topic I realise, but I don't travel in any Windows circles any
> more.
>
> Roy
>
>
> [Non-text portions of this message have been removed]
>
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