On Mon, Dec 20, 2010 at 08:58:19AM -0500, Roy wrote:
> Everyone has their favourites. It is as such just opinion. Every once in
> awhile I see reports on customer satisfaction and I pay attention to those.
It's a bit like hard drives. Some folks swwear by one brand or another,
but buy enough of them, and they all will fail sooner or later. I've
had good luck with Maxtor years ago, and bad with Seagate, and on some
list or another, someone had exactly the oppsosite opinion.
>
> Who leads in customer satisfaction? Apple. By a wide margin.
Even putting fan boyism aside, this isn't surprising. Apple seems to
put at least some of its profits back into customer service, in my
experience. Living near a flagship store, their help is always polite
and knowledgeable. The few times I've had to call Apple care, the same
thing. They stayed with us till the problem was solved.
Dell's commercial support is also quite good, actually. When one calls
for their servers, in a commercial environmet, you get very competetent
people, and usually get a follow up from their supervisor.
--
Scott Robbins
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Willow: It's horrible. That's me as a vampire? I'm so evil, and
skanky. And I think I'm kind of gay.
Buffy: Willow, just remember, a vampire's personality has nothing
to do with the person it was.
Angel: Well, actually... That's a good point.
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