loyalty though was earned at some point and they have managed to hang onto
it for years. So while it may exaggerate the numbers it is likely they would
still be high. Even Apple critics like me acknowledge that they do make good
products, but hugely over priced. Microsoft was one the best trusted brand,
but Apple long ago supplanted them and Microsoft has continued to decline.
They are something like number seven last I read and Apple is still number
one.
That is why I don't get Microsoft's efforts to copy Apple with its stores
and phones. Apple Fanboys will buy anything from Apple at any price.
Microsoft does not have that kind of following. Their products need to be
much better in order to gain a following and I just don't see that
happening. I could be wrong, but I see Phone 7 as failing. There are too
many smartphone makers and too many intermediaries like phone companies. Can
Microsoft afford to pay them all off? I doubt it. Although I have
underestimated them in the past, I admit. Microsoft has a record of failure
with hardware initiatives to overcome, HD DVD, Zune, Kin, and Xbox which is
costing them money to keep afloat. Hush money may keep them out the media
headlines, but the failures themselves register in people's consciousness.
Roy
Using Kubuntu 10.10, 64-bit
Location: Canada
On 20 December 2010 09:45, Scott <scottro@nyc.rr.com> wrote:
>
>
> On Mon, Dec 20, 2010 at 08:58:19AM -0500, Roy wrote:
>
> > Everyone has their favourites. It is as such just opinion. Every once in
> > awhile I see reports on customer satisfaction and I pay attention to
> those.
>
> It's a bit like hard drives. Some folks swwear by one brand or another,
> but buy enough of them, and they all will fail sooner or later. I've
> had good luck with Maxtor years ago, and bad with Seagate, and on some
> list or another, someone had exactly the oppsosite opinion.
>
>
> >
> > Who leads in customer satisfaction? Apple. By a wide margin.
>
> Even putting fan boyism aside, this isn't surprising. Apple seems to
> put at least some of its profits back into customer service, in my
> experience. Living near a flagship store, their help is always polite
> and knowledgeable. The few times I've had to call Apple care, the same
> thing. They stayed with us till the problem was solved.
>
> Dell's commercial support is also quite good, actually. When one calls
> for their servers, in a commercial environmet, you get very competetent
> people, and usually get a follow up from their supervisor.
>
> --
> Scott Robbins
> PGP keyID EB3467D6
> ( 1B48 077D 66F6 9DB0 FDC2 A409 FA54 EB34 67D6 )
> gpg --keyserver pgp.mit.edu --recv-keys EB3467D6
>
> Willow: It's horrible. That's me as a vampire? I'm so evil, and
> skanky. And I think I'm kind of gay.
> Buffy: Willow, just remember, a vampire's personality has nothing
> to do with the person it was.
> Angel: Well, actually... That's a good point.
>
>
[Non-text portions of this message have been removed]
------------------------------------
To unsubscribe from this list, please email LINUX_Newbies-unsubscribe@yahoogroups.com & you will be removed.Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/LINUX_Newbies/
<*> Your email settings:
Individual Email | Traditional
<*> To change settings online go to:
http://groups.yahoo.com/group/LINUX_Newbies/join
(Yahoo! ID required)
<*> To change settings via email:
LINUX_Newbies-digest@yahoogroups.com
LINUX_Newbies-fullfeatured@yahoogroups.com
<*> To unsubscribe from this group, send an email to:
LINUX_Newbies-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
No comments:
Post a Comment